Frequently Asked Questions
How we do things
Will I get the same cleaners?
That's our goal! We try to keep the same team at the same home to help foster relationships between cleaners and clients and maintain consistency of the cleans.
Do you offer a guarantee?
Yes! We offer a 24-hour worry free guarantee. We will come back and fix anything you are not happy with.
Do I need to be out of the house?
We don't mind if you are there or not. We can work around you!
Should I tip?
Up to you! Each client and each service is different. We never expect it but it's always appreciated.
Do you do one time cleans?
We do every sort of clean you can think of including commercial cleanings at restaurants, offices, airports, schools and more.
Do you use your own equipment & supplies?
Yes! We use commercial equipment and top of the line products.
What is something gets damaged?
In this rare event, we will pay to have it fixed or replaced.
Can I give you a key?
Nope. Too easy to misplace. You can stash it somewhere if you would like.
How do I tip?
Either to the cleaner directly or you can add it to your service payment and let us know who its for.
Do I pay at the services?
No, an invoice will be sent to you via email after your service is completed.
How long until payment is due?
Please pay as soon as possible. We hate having to hassle clients to pay their bill and ask that you do so within 48-hours of receiving your invoice!
How do I pay?
You will be sent an invoice through Quickbooks within 24 hours of your service. You may pay with credit or debit card. There will be a section for you to tip, if you choose to do so. 100% of tips go to your cleaning team.
How much is the average regular service?
They run between $180-$240, on average, but are dependent on your SQ footage, how you maintain your space between services and how frequently you have us.
How much is the average deep clean?
This varies considerable but between the $400-$600 range. Big jobs (larger sq footage or larger scope) average $700-$1000.
What type of cleaning products do you use?
We use microfiber cloths, Norwex mops, Shark 2-in-1 vacuums, Dawn soap, bleach-style toilet cleaner, Barkeeper's Friend, magic erasers, a homemade alcohol-based multi-purpose cleaner, and stainless steel polish. We also have specialty products for specific cleaning needs. While we prefer soap and water for floors, Bona Hardwood Floor Cleaner is available upon request.
Do you use Norwex products?
We use some of their cloths and their mop system.
Are you licensed?
There is no such thing as a cleaning license but the company is an S-Corp registered with the state of Colorado.
Are you bonded?
We can be for a specific home or job, upon request.
Are you insured?
Yes we are! We carry liability insurance.
Do you check backgrounds?
We do full federal background checks and screen all of our cleaners thoroughly before the enter your home.
How do you charge?
We base our estimates and each charge on square footage, condition of the home pre-cleaning and the scope of work that is being requested.
What's the rescheduling policy?
We ask that you give us at least 24 hours to avoid our last minute cancellation fee of $75.
Why is deep cleaning more expensive?
Deep cleaning is hard on our bodies and it takes an experienced eye with the knowledge of the best techniques to transform a space.
How much can I expect my ongoing service will cost?
In general, subsequent monthly or bi weekly cleanings after the deep clean will cost 3x less than the cost of the deep clean.